These Terms of Service (“Terms”) govern your access to and use of the Website viphnorexak.world (the “Website”), and your purchase of Holivana and related products offered by Viphnorexak (“we”, “us”, “our”). By using the Website or placing an order, you agree to these Terms. If you do not agree, do not use the Website.
1. Legal information and definitions
Seller: Viphnorexak, Hovedvejen 101, 2600 Glostrup, Denmark. Email: help@viphnorexak.world. Phone: +45 43 96 00 20.
Consumer: a natural person acting for purposes outside their trade, business, craft, or profession.
Business customer: a customer acting in a business capacity. Where these Terms grant consumer rights, they apply only to Consumers.
2. Website use and acceptable use
You may use the Website for lawful purposes only. You agree not to misuse the Website, including by attempting to gain unauthorized access, introducing malware, scraping in a way that impairs performance, or using automated systems to place fraudulent orders.
We may suspend or restrict access where we reasonably believe there is a risk to security, fraud, or compliance.
3. Product information and product category
Holivana is a food supplement where applicable. Product descriptions on the Website are intended to provide general information about ingredients, format, and typical use. The packaging label and any accompanying leaflet constitute the authoritative information for the product you receive.
Food supplements are not a substitute for a varied diet or a healthy lifestyle. If you are unsure whether a product is suitable for you, contact a qualified professional.
4. Orders, pricing, and payment
Product prices are displayed in euros (€) unless otherwise stated. Prices include VAT where applicable, and exclude shipping unless expressly stated. We may change prices and offers from time to time; changes do not affect orders already confirmed.
An order is an offer to purchase. We may send an order acknowledgment automatically; confirmation does not mean acceptance until we send a dispatch confirmation or otherwise communicate acceptance.
We may refuse or cancel orders in cases including suspected fraud, pricing errors, stock unavailability, or legal restrictions. If we cancel an order after payment, we will refund the payment amount.
Payment methods are those we make available at checkout. You authorize payment providers to charge your selected payment method.
5. Delivery, risk, and title
Delivery times are estimates and depend on carrier performance and destination. Risk of loss passes to you upon delivery to the address you provide or to the carrier where applicable under the carrier’s terms.
Title to products passes to you upon full payment and delivery.
6. Consumer withdrawal rights (EU)
If you are a Consumer in the EU, you have a statutory right of withdrawal for distance contracts, subject to exceptions. For sealed goods that are not suitable for return due to health protection or hygiene reasons if unsealed after delivery, you may lose the right of withdrawal once sealed packaging is opened. See the Return Policy for details and instructions.
7. Defective products and legal conformity
If you are a Consumer, you have statutory rights under consumer sales law in your country of residence. If a product is defective or not as described, contact us with details and, where possible, photographs. We will respond in line with applicable law.
8. Limitation of liability
To the extent permitted by applicable law, we are not liable for indirect or consequential losses, loss of profit, loss of data, or business interruption arising from Website use or product purchase, except where such exclusion is prohibited by mandatory law.
We do not exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
Our total aggregate liability arising out of or in connection with a specific order is limited to the amount paid for that order, except where mandatory law provides otherwise.
9. Intellectual property
The Website, trademarks, logos, text, images, layout, and software are owned by us or our licensors. You may not copy, modify, distribute, or create derivative works without permission, except for temporary copying necessary to browse the Website and for private use where permitted.
10. Privacy
Our processing of personal data is described in the Privacy Policy.
11. Communications
We may send transactional emails related to your order, account, or security. You may opt out of marketing communications in accordance with marketing preferences.
12. Changes to these Terms
We may update these Terms from time to time. The updated “Last updated” date reflects changes. Continued use after changes constitutes acceptance unless mandatory law requires otherwise.
13. Governing law and disputes
These Terms are governed by the laws of Denmark, without regard to conflict-of-law rules. If you are a Consumer in the EU, you may also benefit from mandatory consumer protections in your country of residence.
If you are a Consumer, you may bring proceedings in the courts of your place of residence or in Denmark, subject to applicable procedural rules.
14. Severability
If any provision is invalid or unenforceable, the remaining provisions remain in effect.
15. Complaints handling
If you are unhappy with a product or service, contact us first so we can try to resolve the matter. Provide your order reference, a clear description of the issue, and any relevant photographs. We aim to acknowledge complaints within a reasonable timeframe and to propose next steps in line with your statutory rights.
If you are a Consumer and remain dissatisfied after contacting us, you may pursue remedies available under applicable consumer protection law, including dispute resolution mechanisms offered in your country of residence where available.
16. Force majeure
We are not liable for delays or failures caused by events outside our reasonable control, including natural disasters, war, terrorism, labor disputes, public health measures, supply chain disruptions, or failures of utilities or telecommunications networks. If such events continue for an extended period, we may cancel affected orders and refund amounts paid.
17. Assignment
We may assign or transfer our rights and obligations under these Terms to an affiliate or a successor in connection with a merger, acquisition, or sale of assets. You may not assign your rights without our prior written consent.
18. Entire agreement
These Terms, together with the Privacy Policy, Cookie Policy, Return Policy, and any order confirmation that applies to your purchase, constitute the entire agreement between you and us regarding the subject matter and supersede prior discussions or representations, except where mandatory law requires otherwise.
19. Contact
For questions about these Terms, contact:
Viphnorexak, Hovedvejen 101, 2600 Glostrup, Denmark